A Controlled Intake Process
CentralOps standardizes maintenance call intake through a single, controlled process, removing guesswork, auto-dispatch, and unnecessary risk. Here's how it works:
Resident calls the maintenance line
Residents call a dedicated 24/7 maintenance number instead of emailing, texting, or contacting staff directly. Every request enters the same intake path, creating consistency and reducing unnecessary staff involvement after hours.
Emergency is explicitly confirmed
Callers confirm emergencies via keypad input. No guessing. No silent auto-dispatch.
Non-emergency is structured and logged
For non-emergencies, call details are transcribed, standardized, and categorized. Information is cleaned and organized before it enters your property management system.
Buildium work order is created
A clean Buildium work order is created automatically, including a clear title, structured description, and full call transcript for auditability and follow-up.
Safety & Guardrails
• No automatic dispatch of maintenance
• Emergency status is explicitly confirmed by the caller
• All actions are logged and auditable
Request Access
CentralOps is currently onboarding a limited number of property managers through a paid pilot. Request access below. We’ll review your portfolio and follow up directly if it’s a fit.
Submit Request
We do not share your information
